West Cheval: Optimizing Inventory and Stock Management
West Cheval is a company specializing in the sale of equestrian equipment, located within the European Pole of the Horse in Yvré-L’Evêque. With over 25 years of experience, it takes pride in offering an unparalleled shopping experience to its customers. Today, West Cheval markets over 1000 leading brands in the equestrian world on its e-commerce website and in its physical store.
In recent years, West Cheval has experienced significant growth due to the expansion of its e-commerce business. Faced with a surge in orders to process and with a focus on improving the customer experience, the management has decided to implement a system aimed at optimizing inventory management to ensure impeccable service to its customers.
Discover the video testimonial from West Cheval! 👇
Previously, conducting inventories was a stressful chore that required a significant amount of time and involved a large portion of the team for two days. This led to financial and time losses, which adversely affected the company’s primary operations. Moreover, errors were frequent, resulting in significant discrepancies in stock levels.
The West Cheval management recognized that improving the management of their sales channels was crucial to maintaining accurate stock levels and avoiding errors that could harm the customer experience. As a result, they opted for our UBI Retail traceability solution to enhance visibility of their inventory and prevent order errors.
The implemented solution is a comprehensive traceability system that enables tracking of items from receipt to direct sale in-store or through the website. The goal is to achieve a 100% accurate stock status and prevent online sales of out-of-stock items.
Since implementing the RFID solution for their inventories, everything has changed! Previously, they had to mobilize an entire team for several days to manually count each product. Additionally, they often faced stock discrepancies that could lead to out-of-stock situations and disappoint customers.
With the RFID solution, everything has become simpler and more efficient.
✅ 1 inventory per month
✅ Duration: 1 to 2 hours
✅ Conducted by 2 people
✅ Minimal stock discrepancies
They quickly realized the benefits of this solution. They were able to conduct more regular and accurate inventories, which improved their productivity and reduced their costs. Additionally, they noticed an enhancement in the quality of service provided to their customers.
Coraly Hulin, founder and manager of West Cheval, testifies: “As a business owner, having real-time visibility into my inventory is crucial.“
✅ Quick ROI
✅ Increase in revenue
✅ Improved customer service
Is this solution piquing your interest? ✉️ Don’t hesitate to contact us to discuss your project and explore how traceability can help enhance your operations and boost your business.