DHL Express France: Digitizing internal audits with a dedicated web application

 

Context

 

DHL, world leader in logistics with over 600,000 employees in more than 220 countries, carries out internal audits in its French branches every year to ensure compliance with its Business Rules.

Until now, these audits have been carried out via Excel, a method that is ill-suited to the field:

⏳ Time-consuming data entry
📝 Tedious manual consolidation
🔄 Complex sharing of results

DHL Express France needed a collaborative digital tool to improve efficiency and reliability.

Main challenge: replace Excel with a simple, ergonomic web-based solution that can be accessed from anywhere.

Project objectives

 

✅Simplify the preparation of audit campaigns by importing Business Rules.

✅Enable auditors to work on the move (tablets, barcodes, photos).

✅Automate the generation of comprehensive reports (notes, findings, areas for improvement).

✅Give real-time visibility via a centralized dashboard.

✅Exploit data in Power BI to drive quality on a large scale.

👉 Find out how to digitize your audits with our subsidiary Page Up

The deployed solution

 

Our subsidiary Page Up designed and deployed a customized web application, accessible on PC and tablet.

Key features :

➡️ Campaign preparation: import and parameterization of Business Rules.

➡️ Centralized monitoring: dashboard, consolidation of results, annual archiving.

➡️ Automatic reports: structured PDFs including compliance, notes and findings.

➡️ Advanced control: power BI integration for analyzing and comparing agencies.

➡️ Realization in the field: touch input, barcodes, photos, offline mode with automatic synchronization.

👉 Download the complete use case

Results for DHL France

⏱ Significant time savings: accelerated preparation and entry.

📊 More reliable data: direct entry, enhanced traceability.

📑 Instant reports: enriched with photos and comments.

📈 Increased visibility: real-time tracking across all branches.

By digitizing its audits, DHL has transformed a cumbersome process into an agile, collaborative digital solution.